Cancellation & Refund Policy -The Car Spa

Last updated on 20-11-2025 11:45:44

3D FACILITY SERVICES INDIA PRIVATE LIMITED believes in helping its customers as far as

possible, and has therefore a liberal cancellation policy.

• Cancellations will be considered only if the request is made immediately within 2-3 days.

However, the cancellation request may not be entertained after that.

• 3D FACILITY SERVICES INDIA PRIVATE LIMITED does not accept cancellation after start car detailing

door step services, However, refund/replacement can be made if the customer is unhappy with services.

• In case of if any complaints it should immediately report to  CustomerService team.

The request will, however, be entertained once the & have to checked and determined the same at his

own end.

Service Team after looking into your complaint will take an appropriate decision.

Refunds approved by the 3D FACILITY SERVICES INDIA PRIVATE LIMITED .

& it’ll take 15 to 30 working  days for  refund in processed to the customer.

*All disputes & Jurisdiction only Pune City .

Privacy Policy – The Car Spa

Effective Date: September 20, 2024

Introduction

At The Car Spa, accessible from [https://thecarspa.co.in](https://thecarspa.co.in), your privacy is a priority.

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile app and website.

By using our app or website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

– Personal Information: Name, phone number, email address, and vehicle information when you register or book services.

– Usage Data: Information such as your device’s IP address, browser type, and app usage statistics.

– Location Information: If you allow, we may access your device’s precise location to provide relevant services.

– Cookies and Tracking Technologies: We use cookies to improve user experience.

2. How We Use Your Information

We use your information to:

– Provide, maintain, and improve our services.

– Process payments and bookings.

– Communicate with you regarding services, promotions, and updates.

– Analyse app usage to improve user experience and functionality.

– Prevent fraudulent activities.

3. Sharing of Information

We may share your information with:

– Service Providers: Third-party vendors who assist in providing our services (e.g., payment processing).

– Legal Authorities: If required by law, we may share data to comply with legal obligations or protect our rights.

4. Security of Your Information

We implement industry-standard security measures to protect your data. However, no method of data transmission,

or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

– Access, update, or delete your personal information.

– Withdraw your consent for data collection and processing.

– Opt-out of marketing communications.

To exercise these rights, contact us at:

Email: info@thecarspa.co.in 

Phone:+91 9920510249

Pune Office Address:Survey No. 25/7, Royal Heritage Mall, Basement 3 office, Mohammed Wadi Road, Taluka Hawali, Pune 411060, Maharashtra.

Mumbai Office Address: C/21 Navyug Niwas 167, Lemington Road, Near Kumkum Hotel & Canara Bank, Grant Road (E), Mumbai 400007 , Maharashtra.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe

your child has provided personal information, please contact us immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Effective Date.”

We encourage you to review this page frequently to stay informed about our practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@thecarspa.co.in 

Phone:+91 9920510249

Pune Office Address:Survey No. 25/7, Royal Heritage Mall, Basement 3 office, Mohammed Wadi Road, Taluka Hawali, Pune 411060, Maharashtra.

Mumbai Office Address: C/21 Navyug Niwas 167, Lemington Road, Near Kumkum Hotel & Canara Bank, Grant Road (E), Mumbai 400007 , Maharashtra.

Term & Conditions- The Car Spa

Last updated on 20-11-2025 11:45:44

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding

agreement by and between 3D FACILITY SERVICES INDIA PRIVATE LIMITED, ( “Website Owner”

or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, (as

applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms

(including the Privacy Policy). We reserve the right to modify these Terms at any time and without

assigning any reason. It is your responsibility to periodically review these Terms to stay informed of

updates.

The use of this website or availing of our Services is subject to the following terms of use:

To access and use the Services, you agree to provide true, accurate and complete information to us

during and after registration, and you shall be responsible for all acts done through the use of your

registered account.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,

performance, completeness or suitability of the information and materials offered on this website

or through the Services, for any specific purpose. You acknowledge that such information and

materials may contain inaccuracies or errors and we expressly exclude liability for any such

inaccuracies or errors to the fullest extent permitted by law.

Your use of our Services and the websites solely at your own risk and discretion.. You are

required to independently assess and ensure that the Services meet your requirements.

The contents of the Website and the Services are proprietary to Us and you will not have any

authority to claim any intellectual property rights, title, or interest in its contents.

You acknowledge that unauthorized use of the Website or the Services may lead to action against

you as per these Terms or applicable laws.

You agree to pay us the charges associated with availing the Services.

You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or

forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party

websites. On accessing these links, you will be governed by the terms of use, privacy policy and

such other policies of such third party websites.

You understand that upon initiating a transaction for availing the Services you are entering into a

legally binding and enforceable contract with the us for the Services.

You shall be entitled to claim a refund of the payment made by you in case we are not able to

provide the Service. The timelines for such return and refund will be according to the specific

Service you have availed or within the time period provided in our policies (as applicable). In case

you do not raise a refund claim within the stipulated time, than this would make you ineligible for

a refund.

Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to

perform an obligation under these Terms if performance is prevented or delayed by a force majeure

event.

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and

construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive

jurisdiction of the courts in PUNE CITY, MAHARASHTRA

‘Once payment has been successfully received, our team will contact you to confirm your service slot. Confirmation will be provided either through a phone call or via email. Service slots are considered reserved only after this confirmation has been issued.

All concerns or communications relating to these Terms must be communicated to us using the

contact information provided on this website.